Shipping & Returns

All our pieces are handmade in small batches and can take up to two weeks to make (unless marked as ‘ready to ship’). We will post as soon as your order is complete and you will receive an email with your tracking details once the order has been dispatched. If you have any questions about your order, get in touch.

Shipping Domestic

All UK orders are delivered within 1-2 working days using Royal Mail Next Day Delivery.

Shipping International

Orders to Europe and USA are delivered within 5-7 working days using Royal Mail International Tracked.

Orders to Mexico are delivered within 5-7 working days using UPS Tracked.

Orders to the rest of the world are delivered within 5-7 working days using Royal Mail International.
*Please note that depending on the country, full tracking might not be provided.

Returns

Once an order has been placed we are unable to make any changes or cancel it. If you want to return your order, please read our conditions below:

  • We can only accept returns on items that are sent back unworn and in their original packaging.

  • Unfortunately, we don’t accept returns on bespoke pieces as those items have been especially customised for you.

  • Items must be sent within 14 days after receiving them in order to be eligible for a refund.

  • Returns to the UK are free. Any International returns must be covered by the customer.

We reserve the right to refuse a refund on any items that we deem to be faulty or to not have been properly cared for by you according to our jewellery care instructions.

If you want to return your order, please contact us by quoting your order number and the issue so we can take care of it. Once processed, we’ll send you a QR code so you can complete the return at your nearest post office.
*All refunds will be credited to the original credit card and it can take up to 14 working days.

Follow us @maalojewellery

♻️♻️♻️♻️ Each piece is handcrafted and cast in small batches with recycled silver or gold in London. Not only does this avoid over-production, it also enables us to create as little environmental impact as possible. Learn more about Maloo in link i
Market season is back and we’ll be at @lowerstablestreet_market this weekend.✨ Come say hello and see the pieces of our new collection in real life! See you there? ⠀⠀ 🗓 Saturday 27th & Sunday 28th April⠀⠀⠀⠀⠀⠀⠀⠀ 📍Coal Drops Yard, Kings Cr
RAÍCES 💍 For these pieces, we used our favourite landscapes and destinations in Mexico as a source of inspiration. Specifically, aerial views from spaces like the Bacalar Lagoon, pyramids like Cobá and other archaeological spaces like